MODERNE FURNITURE accepts returns and exchanges within 30 calendar days following delivery, pick-up or courier delivery. All returns, exchanges or services require pre-authorization from our customer service department.
To return a product for refund, the product must be in its original state unopened condition. Customers will be responsible to arrange shipping for returns and any cost associating with it. The refund will be issued on the same credit card used for the online transaction after reception and inspection of returned product.
When returning a product for exchange because of defect or damage, we will ship a new item to the customer for exchange. Driver will have to collect defected or damaged product the same time he or she delivers the new item. We cover the cost of shipping the new item and returning the old defected one in the case of an exchange.
All clearance products are excluded from this policy as they are considered as final sale items.
REFUND PROCESS
- Returned items will be inspected within 3 days of receiving the merchandise to ensure new condition.
- Any items returned in new condition, uninstalled, with original packaging will lead to a complete refund on the same credit card used during original purchase.
- Any item returned in a used condition, opened, or without the original packaging will not be eligible for a refund.
- Damages incurred during return shipping due to insufficient packaging will not be eligible for a refund.
- Refunds generally take between 7 to 10 business days to be credited after the merchandise has been inspected.
- For any assistance, please contact the Customer Service Department, from Monday-Friday 10:00 am to 6 pm Eastern time.
- All items purchased on clearance, are considered final sales and cannot be returned after delivery or pickup.
RECEIVING DAMAGED ITEMS
Every shipment is insured in the unlikely event that damage occurs during transit. We request that you inspect your item(s) upon delivery to ensure that the items are in the correct form. If your item(s) arrive damaged, please print “Damaged Upon Arrival” in the customer signature space and refuse the delivery. After shipment is refused and damage is verified, a claim will be filed, and a product(s) replacement will be issued. For damages unnoticed at the time of delivery, we ask that you send us photographs within 5 days from receipt of the package via email or contact our Customer Service so that we can address and correct the situation immediately.
