MODERNE FURNITURE accepts returns and exchanges within 99 calendar days following delivery, pick-up, or courier delivery. All returns, exchanges, or services require pre-authorization from our Customer Service department.
To return a product for refund, the item must be in its original, unopened condition. Customers are responsible for arranging return shipping and covering any associated costs. Refunds will be issued to the same credit card used for the original online transaction, following the reception and inspection of the returned item.
If a product is being returned for exchange due to defect or damage, a replacement will be shipped to you. Our delivery driver will collect the damaged or defective item at the time of delivering the replacement. We cover all shipping costs associated with approved exchanges.
Please note: Clearance products are excluded from this policy and are considered final sale.
REFUND PROCESS
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Returned items will be inspected within 3 days of receipt to confirm new condition.
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Items returned new, uninstalled, and with original packaging are eligible for a full refund to the original payment method.
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Items returned used, opened, or without original packaging are not eligible for refund.
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Products damaged during return shipping due to insufficient packaging will not be refunded.
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Refunds typically appear on your statement within 7–10 business days after inspection.
For assistance, contact our Customer Service Department, Monday to Friday, 10:00 am – 6:00 pm Eastern Time (EST).
Clearance items are final sale and cannot be returned after delivery or pickup.
RECEIVING DAMAGED ITEMS
All shipments are fully insured. Please inspect your item(s) upon delivery. If an item arrives damaged, write “Damaged Upon Arrival” in the customer signature space and refuse the delivery. Once the damage is verified, a replacement product will be issued, and a claim will be filed.
If damage is noticed after delivery, contact us within 5 days with clear photographs of the issue by email or phone. We will address and resolve the matter promptly.
